To transfer a payment from your DOCCU account, access online banking by clicking on CU @ Home, call us toll-free at 1-877-362-7005, or mail your payment to DOCCU, PO Box 4789, Baton Rouge, LA 70821-4789.

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• Verified By Visa

- To activate your Visa card you must call from the phone number listed as the HOME PHONE NUMBER on the account. If you call from a cell phone or any number other than the HOME PHONE NUMBER you will not be able to activate the Visa Card.

- The Visa card activation process is a one-time only process. The sticker that comes on the Visa card states to call from your HOME PHONE NUMBER if you attempt to activate your Visa card from any other number it will place the card on lock down status and you wil have to contact the Credit Union during business hours in order to activate the card.

- Are you paying through Bill Pay from another financial institution? Please be sure to update the payment address to DOCCU, PO Box 4789, Baton Rouge, LA 70821-4789.

- Do you have automatic monthly charges? Ensure the merchant has your card expiration date.

- Accessing your account through DOCCU audio response? Be sure to use your DOCCU account number, not your card number.

- Accessing your account through DOCCU online banking at CU @ Home? Be sure to use your DOCCU account number, not your card number.

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