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Your security is our top priority.

DOCCU will NEVER ask for your online banking credentials, card or account information, or ask you to download an app.

Scammers are constantly finding new ways to trick people into revealing sensitive information. Here’s how you can protect yourself from common threats:

Spotting Suspicious Text Messages

Scammers often use text messages to trick you into revealing sensitive information. Here are some common signs of a scam text:

• Unexpected Messages: Be cautious if you receive a text from an unknown sender or a company you don’t have an account with.

• Urgent Language: Messages that claim you need to act immediately to avoid consequences are often scams.

• Suspicious Links: Avoid clicking on links in unsolicited texts. They might lead to fake websites designed to steal your information.

• Requests for Personal Information: Legitimate companies will never ask for sensitive information like passwords or Social Security numbers via text.

Identifying Phishing Emails

Phishing emails are designed to look like they come from trusted sources. Here’s how to spot them:

• Generic Greetings: Be wary of emails that start with “Dear Customer” instead of your name.

• Spelling and Grammar Errors: Many phishing emails contain noticeable mistakes.

• Mismatched Email Addresses: Check the sender’s email address carefully. Scammers often use addresses that look legitimate.

• Unusual Attachments or Links: Avoid downloading attachments or clicking on links from unknown senders—they may contain malware.

Recognizing Suspicious Phone Calls

Scammers may also try to reach you by phone, pretending to be from Department of Corrections Credit Union or another trusted organization.

• We will never call you to ask for personal or financial information.

• Do not share your account number, Social Security number, online banking credentials, or verification codes over the phone.

• If you receive a suspicious call, hang up immediately and contact us directly at 225- 342-6618 to verify the request.

What to Do if You Receive a Suspicious Message

• Do Not Respond: Ignore the message and do not provide any personal information.

• Verify the Source: Contact the company directly using a phone number or website you know is legitimate.

• Report the Message:

  • Forward suspicious texts to 7726 (SPAM)

  • Report phishing emails to the Anti-Phishing Working Group at reportphishing@apwg.org

Stay Safe and Informed

By staying informed and cautious, you can protect yourself from falling victim to scams. Share this information with friends and family to help them stay safe too.

Equifax

LOCK & ALERT™

Lock & Alert was created with a simple premise: that you should be able to conveniently control access to your Equifax credit report, for life, and for free. We believe that credit responsibility is important, and Lock & Alert helps put you on track.

Why lock?

Locking your Equifax credit report is an effective way to help provide additional protection against unauthorized access and help stop identity thieves from opening new accounts in your name.

Credit lock vs. freeze

Both a lock and a security freeze can help prevent unauthorized access to your Equifax credit report.

The primary difference with Lock & Alert is you click or swipe in the app to lock and unlock your credit report. Freezes require contacting Equifax online or by phone to freeze and unfreeze your report. A lock affords you on-demand access-day or night.

• Lock your Equifax credit report to help better protect against identity theft

• Applying for credit? Simply click or swipe to unlock. Then relock again!

• We'll alert you each time your Equifax credit report is locked or unlocked through Lock & Alert

Scan for more info about Lock & Alert.