Card Fraud Alerts

If suspicious or unusual activity is detected on your DOCCU credit or debit card, we’ll send you a real-time text alert to your mobile phone if we have your number on file that reads:

FreeMSG Fraud Center Alert/DOCCU 8554470417 Verify (DATE) (AMOUNT) (MERCHANT) on card (LAST 4 DIGITS OF DOCCU CARD).
If valid reply V, if fraud reply F. To Opt Out reply STOP

How To Respond

If this is your transaction, reply V. You’ll receive the following message, and the transaction will go through:

FreeMSG Fraud Center Alert/DOCCU 855-293-2456. Thank you for confirming this activity. You may continue to use your card. To Opt Out reply STOP.

If you do not recognize the transaction, reply F. The transaction may be declined, and you will receive the following message advising you to give our Fraud Detection Center a call:

FreeMSG Fraud Center Alert/DOCCU. Card is now blocked. Please call us 24/7 at 855-293-2456.

Stay Informed, Protect Your Account

Card Fraud Alerts is a great way to stay informed and protect your account from potential fraud. Please ensure your cell phone number and email address are current on your DOCCU account. At DOCCU, protecting your personal information is our top priority. We will never ask you for your account number, PIN, or other personal information via text message. Our Fraud Alerts will only list the last four digits of the card number involved. If you receive a text message asking for your account number or other personal information, please do not respond, contact us directly to verify its authenticity.

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